Smart Media is a business design consultancy dedicated to improving your customer’s experience.


By analysing the design of the customer’s journey we improve outcomes and create better experiences. We work with the public and private sector, enterprise and startups.

We use our website to share examples of good and bad design online and in the real world.

Consultancy Services for organisations and startups

• optimising the customer’s journey
• creating grant, investor and sales proposals
• brand and communications review

For agencies and in house creative teams we offer consultancy services including

• recruitment and resources planning – finding and managing the best team
• going digital – restructuring traditional design agencies
• commercial and competitiveness – making your agency more profitable and sustainable
• pitching – helping structure your pitch or tender proposal
• strategic direction and differentiation
• systems – making sure you have the best processes and systems to run your agency
(nb Smart Media are a WorkflowMax Advisor)
• exploring growth through mergers and acquisitions